Website Care & Support
Help that is simply there.
Updates, bug fixes, changes — we take care of your website, no matter which host it lives on. No migration required, no password chaos, no weeks of waiting.
No matter where your website lives.
You don't have to move for us. We work directly on your existing hosting — with all major providers.
What we take care of
From routine maintenance to emergencies — one point of contact for everything concerning your website.
Updates & maintenance
CMS, plugin and theme updates — with a backup beforehand and a function test afterwards. Your website stays current and secure without you having to think about it.
Bug fixing
White screen, broken layout, contact form not sending? We analyse the root cause and fix it — fast, documented and transparent.
Security & malware
Cleaning up hacked websites, closing security holes, hardening the installation and removing Google warnings.
Changes & content
A new section, updated opening hours, fresh images or a small feature — done now instead of postponed for months.
Performance
Load time analysis, caching, image optimisation and Core Web Vitals — so your website loads fast and ranks well on Google.
Migrations & domains
Host switches, SSL certificates, DNS and email setup — we migrate without downtime and without data loss.
Client portal · Credential vault
Credentials? Stored in the vault.
No passwords via email, no sticky notes: you store your credentials once in the vault of your client portal — encrypted on our servers in Germany.
- AES-256 encrypted at rest — no plain text, anywhere
- Store once instead of re-sending with every request
- You stay in control and can change or delete credentials at any time
- GDPR-compliant including a data processing agreement (DPA)
How we work together
Once set up, help is just one message away.
Store your credentials
You place your access data in the encrypted vault of your client portal — once, and you're done. No more hunting for passwords or sending them insecurely.
Report a task
A short message via ticket or email: what needs to be done? For emergencies you can also reach us by phone.
We get it done
We work directly on your hosting — with a backup before every intervention and a function test afterwards. Nothing to prepare on your side.
Work report
After every job you receive a short report: what was done and how long it took. Billed accurately in 15-minute increments.
Care packages
From credentials on file for a rainy day to full care with included hours — you choose how much peace of mind you want.
For when things go wrong — credentials on file, help on demand.
- Credentials stored securely in the vault
- Uptime monitoring of your website included
- Response within 48 h (business days)
- Reduced hourly rate: €79 instead of €89
- Work report after every job
The worry-free middle — updates run monthly, one hour of work included.
- Everything in Basic
- 1 included hour per month
- Monthly CMS & plugin updates with backup
- Response within 24 h (business days)
- Reduced hourly rate: €75
Fully cared for — we think ahead, check regularly and respond the same day.
- Everything in Plus
- 2 included hours per month
- Quarterly security & malware check
- Backup verification included
- Same-business-day response
- Reduced hourly rate: €69
All prices plus VAT. Cancel monthly, no setup fee. Unused included hours roll over for one month.
All features compared
| Feature | Basic | Plus | Premium |
|---|---|---|---|
| Credentials in the encrypted vault | included | included | included |
| DPA & work reports | included | included | included |
| Uptime monitoring | included | included | included |
| Response time (business days) | 48 h | 24 h | Same day |
| Included hours per month | not included | 1 h | 2 h |
| CMS & plugin updates | not included | monthly | monthly |
| Security & malware check | not included | not included | quarterly |
| Backup verification | not included | not included | included |
| Priority scheduling | not included | not included | included |
| Hourly rate for additional work | €79 | €75 | €69 |
Prefer no subscription?
That works too: one-off jobs at a fixed hourly rate — or a prepaid hourly package, valid for 12 months, no strings attached.
All prices plus VAT. Hourly packages are valid for 12 months from purchase and billed accurately in 15-minute increments.
By the way: no price here is set in stone.
Budget and package don't quite match? Talk to us — we'll find a fair deal. We especially enjoy supporting founders and young businesses, for example with a lower project price combined with hosting or ongoing care.
A website that just works.
Store your credentials once — and from then on, have someone who takes care of things. Get in touch, we reply within 24 hours.
Request website care