Cockpit feature · Agentur package
Knowledge Base (FAQ)
Maintain internal and customer-facing FAQ articles centrally, so standard questions answer themselves.
Included in Premium, available as an add-on for Basis/Pro (Agentur package)
The same question keeps coming up, whether internally in the team or from customers. Until now, it was answered fresh every time. The knowledge base collects answers once as searchable FAQ articles.
New employees can look up standard procedures themselves, and customers help themselves via the customer portal. That noticeably relieves the office and support in everyday work.
Articles in groups, cleanly maintained
Markdown editor with preview, groups with colour and ordering, active/inactive per article.
The "internal only" flag keeps team knowledge out of the customer portal.
See it live in the demo
Full-text search and feedback
Customers search the help section with full-text search.
"Was this helpful?" counts too, so you see which articles work.
See it live in the demo
Answers before the ticket is created
While a ticket is being typed, the system suggests matching articles.
Many requests resolve themselves this way.
More about Ticket System
What it does
- Central FAQ articles for team & customers
- Full-text search across all articles
- Linked to the ticket system & customer portal
- Reduces support load for recurring questions
- Great for onboarding new employees
Discover more features
Included in these trade solutions
Ready-to-run trade systems built on this feature.
Try it yourself — no registration
Every trade has its own live demo with sample data. Or pick your package right away: the whole team is included.