Cockpit feature · Agentur package
Ticket System
Capture, assign and track customer requests as tickets, so nothing gets lost in an inbox again.
Included in Premium, available as an add-on for Basis/Pro (Agentur package)
Requests by phone, email and via the customer portal otherwise end up scattered across an inbox, sticky notes and the boss's memory. The ticket system bundles every request as a ticket with status, owner and history.
Nothing falls through the cracks, everyone on the team sees the progress, and the customer gets a traceable history instead of feeling like they're writing into a void.
Every request becomes a ticket
Its own number range (T-{YEAR}-{NO}), categories, priorities and assignment.
Phone calls too: a ticket can be created "on behalf of the customer", with or without the portal.
See it live in the demo
A clean thread instead of email chaos
A chronological thread with attachments; a customer reply reopens the ticket.
Internal notes stay internal, canned responses speed up replies.
See it live in the demo
Track and bill support time
The timer runs right on the ticket, the same way as on project tasks.
Time outside the maintenance contract flows into an invoice draft as a line item.
More about Invoices & XRechnung (e-invoicing)
SLA light and a dashboard widget
Reminders after X hours without a reply, auto-closing of solved tickets: both configurable.
The "open tickets" widget shows count and age on the dashboard.
See it live in the demo
What it does
- Tickets from email, phone & customer portal
- Assignment & status per ticket
- Complete communication history
- Prioritisation of urgent requests
- Directly linked to the customer file
Discover more features
Included in these trade solutions
Ready-to-run trade systems built on this feature.
Try it yourself — no registration
Every trade has its own live demo with sample data. Or pick your package right away: the whole team is included.