AI Chatbot: One Script Tag, and Your Website Answers on Its Own

A website visitor has a question about your quote, directions or pricing at 10pm, and by the time you're back at your desk, they've already gone to a competitor. The AI Chatbot answers exactly these questions automatically: one single script tag in your website's footer is enough, the widget runs everywhere, with no rebuild of the page required. Its answers don't come from the AI's general world knowledge, they come from your own knowledge base: the entire website gets crawled, its text and structure land in the knowledge base automatically, and you can maintain your own Q&A pairs for anything that isn't written on the site anywhere. As the AI provider, you can choose either Anthropic/Claude or OpenAI, switchable right inside the Cockpit.

Answers come with matching links: if someone asks about a quote or an ongoing request, the bot points straight to the right page, for instance the ticket page, instead of just delivering plain text. Every chat runs in parallel inside the Cockpit's Support Inbox, just like email and WhatsApp, and the team watches live, gets a bell and a notification sound for every new conversation, and can take over themselves at any time. The visitor barely notices the handover: the team's replies simply keep appearing in the same chat window, with no tool switch and no new tab.

After every conversation, the widget briefly asks for a star rating, so satisfaction can be tracked over time, together with the number of conversations and the tokens actually used, including cost. A monthly budget cap prevents any nasty surprise on the AI bill, and a domain allowlist stops the widget script from being embedded on someone else's site. Privacy is built in from the start: IP addresses are stored in truncated form, and chat histories disappear again on their own after automatically configured deletion periods.